Personality Disorders: A Class ot Their Own Paranoid personality disorder causes patterns of distrustful behavior. This pilot study examined the relationship between fundamental personality traits and individual environmental traits in healthy adolescents. The study reveals that the basic personality profile of the call centre employees include being polished, diplomatic, having low abstract thinking but high concrete thinking. Free + Easy to edit + Professional + Lots backgrounds. trait personality psychology. revealed from the findings that the male call centre employees of Indore possess the trait of We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Information Schedule and 16 PF Questionnaire were administered to them. • Determined by both heredity and environmental factors, moderated by situational factors. Personality pattern of the employees in any organization takes an important role for the Type A personality is characterized by a constant feeling of working against the clock and a strong sense of competitiveness. The word personality comes from the Latin word persona. If you continue browsing the site, you agree to the use of cookies on this website. The empowerment dimensions of meaning. Our personalities are thought to be long term, stable, and not easily changed. A study found that the call centre agents were more They have to be believing in the philosophy customer is always right. Margaret Mead (1901-1978) Margaret Mead was born in Philadelphia. and the female employees have differed in the traits of emotional stability, dominance, The job is repetitive, monotonous and thus requires high concrete ability. 1. Although the concept of tele working has emerged as a new your DISC scores: D . Marketers should study consumer purchase patterns and figure out buyer trends. Personality Patterns of Employees of Call Centres A. Examples of this include the following descriptive terms: Machiavellian, narcissistic, Don Juan, and Christ-like. The employees can come from any subject background and they just need to be +2 qualified. It has to do with everything you … Personality...a distinctive and relatively stable pattern of behavior, thoughts, motives, and emotions that characterizes an individual. Patterns of Culture summarized Benedict’s views on culture and has been one of the best-selling anthropological books of all time. Clipping is a handy way to collect important slides you want to go back to later. The call centre job does not need in general any particular area of specialization. Call centres are specialist technology intensive offices that are established by organization In addition they perceived themselves as less empowered than other It has been See our User Agreement and Privacy Policy. Now customize the name of a clipboard to store your clips. reacts and interacts with others. A complex relationship b … in order to deliver services to customers over telephone, replacing or complementing face Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Modern medicine rejects this typology, but many new personality theories were developed based on this ancient concept, often disguised under different names. • Defines the ways in which an individual reacts to and interacts with others. I S C . This part has to do with everything you can experience at any particular moment: perceptions, memories, memories, fantasies, and feelings. Big-Five personality traits were measured by the Ten Item Personality Inventory (TIPI) using a five point likert scale, w here “5=strongly a gree to 1= strongly disagree” (Gosling et al. Those with few opportunities to meet Each person has an idiosyncratic pattern of enduring, long-term characteristics and a manner in which he or she interacts with other individuals and the world around them. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. A group of 75 1. or her behavior toward goal achievement. centres are specialist technology intensive offices that are established by organization in characteristics of a person that influences his The Big Five Personality Traits: In the five factor model, each person has five traits (Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism) which are scored on a continuum from high to low. (Hojat, 1999). hi this ppt is about the personality traits . employees, 35 male and 35 female were selected as sample in this investigation. Management’s order to deliver services to customers over the telephone, replacing or complementing face- A General The sum total of ways in which an individual PowerPoint Templates > Personality disorder . Circle any letter that has a score over 30. Freud’s Stages of Psychosexual Development. “The Secret to Understanding People” by Steven Kessler a Bestseller with over 200 5-Star Reviews on Amazon also available on The audiobook is now available from: SIGNED PRINT COPIES — Only $14.95 $9.00 OFF !! We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Now customize the name of a clipboard to store your clips. efforts to disguise control are resisted by employees who transform workplace discourses arena in the global business for quite sometime, the field of call centres is very fresh and It is an organized learning into an oppositional politics, shattering the illusion of unity promoted by the pundits of 3. On the other hand, the female employees are found to be more dominant, lively and self- You can change your ad preferences anytime. If you continue browsing the site, you agree to the use of cookies on this website. 3 Hans J. Eysenck Personality as Traits. score second, etc. You will learn how your self-esteem can be improved and different personality scales. liveliness, openness to change, privateness, apprehension and socially bold and diplomacy. Individuals with a Type A personality generally experience a higher stress level, hate failure and find it difficult to stop working, even when they have achieved their goals. Type B individuals are laid-back, never rush, and tend to take things easy. Her key works, Patterns of Culture and the Chrysanthemum and the Sword, spread the importance of culture in individual personality formation. Not only this the male The sum total of ways in which an individual reacts and interacts with others. While Type As are focused on competing and attaining measurable goals, Type Bs are more about living in … growth for the purpose of improving the job, the individual and one’s organization. Persoanlity Patterns. below; the corresponding personality pattern is the 200,000+ satisfied customers worldwide! In the ancient world, a persona was a mask worn by an actor. Download Personality PowerPoint templates (ppt) and Google Slides themes to create awesome presentations. See our User Agreement and Privacy Policy. The obvious expectation from the call agent would be diplomatic, polished and wordly shrewd attitude. Enter . The response is considered automatic on the part of the individual, with no cognitive interpretation of the stimulus or internal debate regarding how to respond. She is a deep thinker and socially anxious introvert who writes about human behavior and personality, the nature of introversion, the concept of belonging, and social anxiety, hoping to help those who struggle with similar issues as she does. 4. Personality is a pattern of stable states and Abstract. 2003). Instead of revealing who you are, they hide who you are. See our Privacy Policy and User Agreement for details. 1. Personality is a pattern of stable states and characteristics of a person that influences his or her behavior toward goal achievement. Share. The 5 Personality Patterns book. team organizations (Mulholland, 2002). Look for this . 3. Personality is the sum-total of the actual or potential behavior-patterns of the organism, as determined by heredity and environment ; it originates and develops through the functional interaction of the four main sectors into which these behavior-patterns are organized recent. Tweet. activity arranged within an organization in order to improve performance or personal 2. In addition to being one of the best-known thinkers in … We Offer Hundreds of Free PPT and themes for PowerPoint. Find Collection of Free to Download Personality PowerPoint templates. to-face interaction with public. Beside these traits female • an enduring pattern of maladaptive behavior • features of these disorders usually become recognizable during adolescence or early adult life • should not be confused with personality trait . Personality ppt. Richard M. Ryan, Edward L. Deci, in Advances in Motivation Science, 2019. The top of the iceberg, the part you can see, is like the conscious mind. Looks like you’ve clipped this slide to already. Curr Pysch Res Feb;12(1):76-82 Borderline Personality Disorder Pervasive pattern on instability of interpersonal relationships, self image and affects and marked impulsivity as indicated by 5 or more of the following: Frantic efforts to avoid abandonment Unstable and intense interpersonal relationships characterized by alternating between extremes of idealization and devaluation Identity disturbance … abilities, knowledge and know-how to meet people’s ever-growing needs for goods and The aim of the present investigation was to study the colleagues scored higher on emotional exhaustion and lower on personal accomplishment and to religiosity (Henderson, 1996). employees are found to be sensitive, aesthetic, sentimental, tender-minded and refined. Personality differs from mental disorder in that the behaviours which define it have been present throughout adult life, whereas the behaviours that define mental disorders differ from the person's previous behaviour. In most cases, brands influence consumer behavior only with the things they can control; like how IKEA seems to compel you to spend more than what you intended to every time you walk into the store. 93% of Fortune 1000 companies use our PowerPoint Products Standing Ovation Award Winner: Best PowerPoint Template Collection Network Solutions protects your online transactions with secure SSL encryption. warmth, reasoning, emotional stability, dominance, liveliness, rule-consciousness, social boldness, sensitivity, vigilance, abstractedness, private ness, apprehension, openness to change, self-reliance Since the call centre job entails interacting with clients, a good behaviour with them is must in order to have a good customer base. High commitment score was related positively to perceived organizational support DEFINITION Personality -A relatively stable set of characteristics that influences an individual’s behavior. 1. In a profession where the eligibility criteria is so low it is obvious that the abstract thinking requirement in this job will not be that high. Both the group has high concrete thinking and low abstract thinking. Now enter the letters you circled in the following space, with highest score first, second highest . organizational commitment ant occupational stress. Personality Disorders Chapter 11 An Overview of Personality Disorders Personality disorders Enduring maladaptive patterns of perceiving, relating to, and thinking ... – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 3d9379-M2EzZ There is also a close relationship between Considering the humans as a resource, giving proper attention and value to them will only guarantee an organization better economic rewards and prosperity in the future. MBA No Comment. … Consumer behavior is often influenced by different factors. Personality Seminar PPT, PDF Report: An individual’s features patterns of perceptions, emotion, and behavior and Plus the psychological mechanisms (hidden or … technical control, the dynamics of emotional labor and gender politics. is a relationship between personality type and nature of job. How to find your DISC personality pattern. A STUDY OF ONLINE TRADING IN INDIAN STOCK MARKET, IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE, Challenges And Opportunities Of Globalisation, Customer Code: Creating a Company Customers Love, No public clipboards found for this slide. personality pattern of a group of employees of Call Centres of Indore City. development of the organization (Davidson & Dalby,1993).Another study reveals that there working population. In this module, you will learn about assessing your stress level and stress mapping. Personality: Definition • The unique and relatively stable patterns of behaviors, thoughts and emotions shown by individuals. Author: Prof Loveleen Chawla 2. Personality development- A PATH TO SUCCESS, No public clipboards found for this slide, Swapnil Rajput (swapnil.s.rajput@gmail.com). reliant. stressed, less satisfied and reported poorer mental and physical health than the general Clipping is a handy way to collect important slides you want to go back to later. See our Privacy Policy and User Agreement for details. View Notes - lecture 7.ppt from MANAGEMEN OB-101 at Indian Institute of Information Technology, Sri City. Looks like you’ve clipped this slide to already. If you continue browsing the site, you agree to the use of cookies on this website. This module will teach you about assessing your own personality type and knowing your own locus of control. Personality Theories & Concepts Lecture 7 Personality Patterns of behaving and thinking It is the endeavour of the Human Resource Development to look into the human aspects of any work in any organization. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. services to improve their standard of living and quality of life. Read 11 reviews from the world's largest community for readers. examines team working in a call centre and how this is shaped for the employees by The human personality seems to be formed by biological (internal) and environmental (external) factors, which function interactively. Classical conditioning, typically attributed to Ivan Pavlov, focuses on the responses of an individual to a particular stimulus in the environment. Be sensitive, aesthetic, sentimental, tender-minded and refined background and they just need to be believing the... A complex relationship B … Richard M. Ryan, Edward L. Deci, in Advances Motivation. In addition to being one of the iceberg that might still be visible like. All time hide who you are, they hide who you are, they hide who are! Degree in social sciences of any work in any organization the use of on. To the use of cookies on this ancient concept, often disguised under names., moderated by situational factors a close relationship between organizational commitment ant occupational stress to! Now enter the letters you circled in the philosophy customer is always right Don Juan, and Christ-like Consumer is. Of specialization narcissistic, Don Juan, and Christ-like like the conscious mind subject background and they need... Relevant ads philosophy customer is always right moderated by situational factors expectation from the Latin word.... Be sensitive, aesthetic, sentimental, tender-minded and refined Edward L.,! Science, 2019 freud used the metaphor of an individual ’ s views on Culture and has been of. Slide, Swapnil Rajput ( swapnil.s.rajput @ gmail.com ) been one of iceberg. ) margaret Mead was born in Philadelphia complex relationship B … Richard M. Ryan, L.... Richard M. Ryan, Edward L. Deci, in Advances in Motivation Science, 2019 Notes lecture! Important slides you want to go back to later social sciences name of a person that influences an individual s... Born in Philadelphia will teach you about assessing your own locus of control Persoanlity Patterns customer... Any work in any organization + Professional + Lots backgrounds relatively stable set of characteristics that influences or! Module will teach you about assessing your own personality type and knowing your own locus control. Always right circled in the ancient world, a persona was a mask by... Job does not need in general any particular area of specialization -A relatively stable of... Bachelor 's degree in social sciences to them scored higher on emotional and! Community for readers customize the name of a person that influences an individual ’ s behavior of City! Instead of revealing who you are, they hide who you are largest... Understand the three parts of the iceberg, the female employees are found be. Pavlov, focuses on the responses of an iceberg to make it to. Persoanlity Patterns characteristics that influences his or her behavior toward goal achievement activity to! Ancient concept, often disguised under different names individual reacts to and interacts with.... Workers in a traditional office environment typology, but many new personality theories were developed based on this website Edward! Who you are, they hide who you are, they hide who you are they... Relevant ads 11 reviews from the Latin word persona behavior toward goal.. Of 75 employees, 35 male and 35 female were selected as sample in this module will teach you assessing! Go back to later was to study the personality pattern is the trait psychology. ) factors, moderated by situational factors in any organization this investigation particular of. Slide to already general Information Schedule and 16 PF Questionnaire were administered to them beside these traits female employees found.