If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. 2 min article; Member behaviour policies. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. Whether you accept returns or not, you have to specify a returns policy for each listing. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … I had an auction that clearly stated no returns accepted. Return postage for sellers. In addition, we are updating the returns policy for listings in the Jewelry & Watches category. Need to Return an Item? Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. There are many ways that online sellers experience return fraud. At the other end are career criminals systematically making money from the generous returns policies of Amazon and eBay. If you send item back buyer out the repair cost shipping and loss of having item. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. He outlined a few steps eBay was taking to protect sellers who offered generous return policies – protections that may have gotten lost in the shuffle with […] eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. eBay refund nothing on a part refund. There is no seller protection here. At one end of the scale is “wardrobing”, where clothes are bought to wear once and then returned for a refund. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told … Most sellers accept returns if you've changed your mind about an item. When an item is returned because it doesn't match the listing, the return postage is the seller's responsibility. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return. Any discussion of refunds or exchanges on eBay begins with the auction listing for the item in question, which is the final “official” word on the seller’s refund and exchange policy for the item in question. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Learn more about eBay returns policies. Automation of returns and refunds saves sellers time, and enables them to process returns faster. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. ebay will force the seller to take the return at the seller's expense regardless. Check the seller's return policy in the listing to see who is responsible for return postage costs. They only refund final value fees and then only on a complete refund. When sellers offers a refund to repair items not as described items and buyer repairs per sellers request item then ask seller for refund seller then desides he wants item back. How to create your return policy. Check the seller's return policy in the listing to see who is responsible for return postage costs.. None, zero, nada, zilch. Each listing posts the seller's return policy right under the price & shipping cost. The buyer typically also keeps the item rather than going through the returns process. Ebay is a complete joke. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. One could list a brand new unopened toy. Expectations and Procedures for Sellers . eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. INADs are costly and should be avoided. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If the item matches the seller's description but the buyer still wants to return it, the buyer will first need to check the seller's return policy to determine if the seller accepts returns. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. Setting Up a Buyer-Friendly Return Policy . It’s easy to do on eBay. In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … eBay's policy for sellers is simple. Protections for all sellers Abusive buying activity. Most sellers don't realize that their NR policy only applies to cases of Buyer's Remorse. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. If the seller states in their return policy that they don’t accept returns, you can ask them to see if they’ll make an exception. Enter "free returns" - when eBay has essentially already implemented free returns through their continued insistence that the buyer is right regardless of reality. If they simply changed their mind or ordered the wrong item, who pays for return postage is determined by your return policy. Whatever you’re looking for, millions of items on eBay are returnable. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. I see NO RETURNS in some of the items you sold, and a 14 day return policy offered in some listings saying, "R eturns are paid by the buyer and refunds are for the cost of the item not the shipping." In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. 4 min article; Best practices for avoiding and handling issues with buyers. Here’s how the refund process works on eBay: Let the seller know you’ve got a problem You will also be able to specify a different return policy for international buyers. Most sellers are also willing to accept returns if you’ve just changed your mind. If your policy was NO returns in the listing you would not have to accept a return … Let me clarify ebay's new return policy for the uninformed. A refund policy can also protect your interests by helping you to play it safe on the legal side. Check the seller's return policy in the listing. Return an item for a refund. The buyer could open a SNAD and say IN WRITING "the toy is indeed unopened and EXACTLY as described." If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. 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