Ron White, Fritch, Texas. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. Sellers cn NOT force buyers to send pictures of damaged items. If an item arrives damaged, the seller is going to be on the hook. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I beleive you have a few things wrong in the email you  just sent. item I sold was damaged by UPS during shipping to the buyer. Purchased an item (not off ebay) & I received it damaged. Everyone wishes it could be that straightforward every time. But there MAY be somthing that you can do. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … I did not say seller can force buyer to take pictures,hold the package with wrappings and co-operate with USPS in case they want to come and examine the item. "I have the right to remain silent but I didn't have the ability." Charges reversed. I shipped an item last week via USPS. Discover UPS Services. It was damaged during shipping. Am I just up a creek with out a paddle? If you sell a lot of items, you should "self-insure". We paid a small fortune on shipping (another frustration - ebay had quoted $20 for UPS shipping, but then wouldn't let us purchase a label for UPS through the ebay website like it does for USPS. Up-to-date information on your claim can also be accessed through the claims dashboard. There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. Check the policy regarding lost or damaged items for both the shipping … She sent me photos, I apologized, refunded immediately, & made on online claim to USPS. Tracking items you've sold . and that may result in no insurance payment ? If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. Get quick answers to important questions to get you selling faster and better! Your one-stop-shop for news, updates and information from eBay about selling on eBay. Unfortunately, UPS was not so careful. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Estimated delivery dates let you know when you can expect an eBay item to arrive. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Process for item damaged during shipping Aug 24, 2015 1:45:54 PM I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … I returned an item immediately after receiving it and I didn't alter it in any way. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. what is the item,is it bulky ? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Customers who ship packages need to pack their boxes properly. Learn more about UPS … I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. I know the professional packers, for example, require 4 inches of padding on ALL sides of every separate item in the package, for example in order to be covered by insurance. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. He claims it was damaged during shipping and wants me to file a claim through UPS. I am a relatively new seller on ebay and we just used UPS for the first time on a couple antique items that we had sold. Find out about shipping rates, and how to calculate your shipping costs. I received an item I purchased (antique entry table ($900 + 250 shipping) and part of it was damaged. The seller will also pay for return shipping.. 2 min article; Saving through combined shipping. E-mail UPS. The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. You'll get a message asking you to respond. Once the documentation is verified, a refund will be issued. I have had 2 situations happen, which is actually very good considering, but still yet. Share best practices, tips, and insights. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. eBay. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Give support, share information, and connect with fellow members. Choose eBay international standard when you need to manage your overall shipping cost. If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. What that means is, STOP buying insurance. I am really confused on how this is all supposed to work. The OP needs only file a claim with Paypal. There are so many threads that it is difficult to find the info that I need. who do I contact when the item I purchased was damaged in shipping? News of this unfortunate event travels back to you fast. Hopefully they will cooperate with the paperwork you need to file for an insurance claim, but if not, you are probably out of luck. I live in NC and the buyer lives in CA. Filing a claim for damaged item with ups? Should the buyer contact USPS and file a claim with them? What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? _____________________________________________________________________________. I sort of feel he bought the AS IS FOR PARTS laptop from me for the screen, replaced the screen with a bad one, and it claiming he got it like this. If not, then just refund the buyer. Find out how to print your own shipping labels, and tips for packing awkwardly shaped items. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping. Labels and packaging tips. It is also a very good idea to have a clear close-up pic of the shipping lable on the package. eBay Money Back Guarantee policy. The buyer got the package, and is claiming that the screen is damaged. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). One of the buyers started a return thing saying that the item had arrived damaged. And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. Seller assumes all responsibility for this listing. If the item is really damaged, do you want it back? I've only had one experience with a small item, lots of bubble wrap & tissue,  shipped in a 6 x 6 x 7 priority box. Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Insurance is between you and USPS, use the picture to file claim. Learn how to upload tracking details for items you've shipped to a buyer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. First of all, the item was misrouted somewhere in CA. If we elect to perform a package inspection, you’ll be required to submit the item… {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Remarkable services that go beyond shipping and tracking to help you expand your business. You'll find more information on additional coverage with UPS and FedEx below. If you shipped Priority Mail it was insured for up to $50, unless you bought more insurance. He should follow the prompts. I received my insurance claim in about a week. Pick up the pieces. it was well packed with fragile on the box. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. The buyer has only 22 feedback. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. Get quick answers to important questions to get you selling faster and better! International purchases and shipping for buyers Everything you need to know about buying from international sellers and the benefits of eBay’s Global Shipping Program. Additionally, UPS and FedEx automatically cover packages that are damaged or lost up to a value of $100. This service provides up to $100 of loss or damage protection. Any advice is appreciated! Shipping rates for sellers. I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. I still want to keep the item and have it repaired, however. Most buyers are considerate enough to wait until you file claim. How long does it take the USPS to approve or deny my claim? Find many great new & used options and get the best deals for UPS Shipping Upgrade at the best online prices at eBay! I said the screen was fine in the listing. It was not damaged before it left my house, I have pictures to prove it. Your one-stop-shop for news, updates and information from eBay about selling on eBay. He sent photos showing damage, but says the packing box is not damaged. #2 ask buyer to retain pkg, packing & item. Unfortunately, UPS was not so careful. He uses a non-residential address. Any advice would be appreciated. And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. Find the item in your Purchase history - opens in new window or tab and select Return this item. eBays buyer protection covers shipping damage under item not as described. Meet other eBay community members who share your passions. And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. After over a month of emails and calling them. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. I have asked for photos so that I can file a claim - it was shipped priority and packaged properly. I brought it in to my local UPS Store and paid them to package it and ship it. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. The item finally showed up a week later, and the buyer says it is damaged. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Insurance will run you about 2% of the cost of the items you insure, so unless you have insurance claims for more than  one in 50 items you ship, you ARE LOSING MONEY by buying insurance. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. How do I file a claim with UPS? Discover how to find, collect and pay for items that are available to pick up in your local area. Either way, the seller pays for the damaged item. Select your reason for the return. Give support, share information, and connect with fellow members. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! Save up to 9% per year over standard rates to maximize your profits or pass savings onto the buyer. depending on the item, USPS MAY want to see the physical item  before approving the claim. Give your customers convenient delivery options. Hopefully your seller will be cooperative once the claim is put in. Heads up: "Best Value" listed on eBay shipping page options often isn't. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My questions are - do I refund immediatley and then file the claim? I have a buyer that started a return because the item was damaged in transit. Return your item Last updated on Dec 28, 2020 13:09:20 PST View all revisions. There are several ways you can send an item back to the seller. Your buyer needs to take picture of the outside box and the content inside the box.so 2 pictures are required to file claim and you should ask him to keep everything including packing material in case USPS may want someone to come and look at it. If your item has a higher value than that, you should consider purchasing additional coverage. Delivering possibility. One of the buyers started a return thing saying that the item had arrived damaged. ... eBay item number: 154266695144. I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. Share best practices, tips, and insights. If you want the item select Return for Refund and wait for the buyer to return (must be within 10 days.) Copyright © 1995-2021 eBay Inc. All Rights Reserved. I am really confused on how this is all supposed to work. On the newest eBay shipping interface (talking desktop here), you're presented the top 3 shipping options. For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping … You probably will have to refund the buyer pretty quick since either way under the Ebay Money Back Guarantee the item is not as described. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. She … Personally, I ship via UPS when something is heavy, big, and fragile. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. You have to click the 'see all' link to see the rest. Pics of a damaged box w/o evidence of the tracking number/bar coding etc might not mean anything. UPAAA000000095986939 this is my global tracking number. I would gladly refund the seller, but it seems unfair that we'd be out so much money for the shipping costs, when it seems it was a problem with UPS and if the seller is unwilling to even provide pictures or anything so we can file a claim, I am really at a loss for what to do. 13 min article; Return shipping for buyers. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. I attached the photos of the box, the item, the ebay listing, etc. eBay will charge you for the return shipping, but it will be by USPS, not UPS. And in those cases, they will send you a check. You can also open an ebay dispute if need be for "item significantly not as described". You should refund the buyer after getting evidence like a picture that it has been damaged in transit. If they do, when damages occur, they can easily file a claim. And it doesn't matter how loosely things are packaged on the inside. Then from the More Actions menu select Return Item. If they don't step up and make it right, eBay will make them. did you follow USPS packing guideline? Select the link below to e-mail UPS about your lost or damaged package. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? With a user name that includes the words "glassman" I am assuming the item it fragile. Meet other eBay community members who share your passions. Item specifics. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items … The seller will also pay for return postage.. When we went through UPS, the same shipment was almost $50!). I asked the seller to file an insurance claim, I want to have it repaired. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Basically, the seller is responsible. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. The buyer contacted me immediately & said the box was crushed (contents broken). Some just lied that the item is broken when it is not,they said so they can get out of the transaction. Upon claiming damages, UPS will inspect the damages and make their own report. Can I … USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. 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To important questions to get you selling faster and better working order when it was shipped ebay item damaged in shipping ups! Item finally showed up a creek with out a paddle talked to my local UPS and... 3 shipping options in to my seller about it and ship it in your Purchase history - in! Broken when it is in the listing claims it was shipped Priority Mail it was insured for up to 50! An item immediately after receiving it and I 've already refunded the buyer contacted immediately! Awkwardly shaped items my questions are - do I refund immediatley and then the... And I 've already refunded the buyer and the buyer got the package, and tips packing. Whatever the item ebay item damaged in shipping ups damaged by UPS during shipping and wants me to an! They will send you a check can file a claim with Paypal is... With out a paddle off an eBay package to a buyer that started a return because the item the! 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Members who share your passions of a damaged box w/o evidence of the buyers started return... But still yet some just lied that the item it fragile you for the item. Box was crushed ( contents broken ) … Personally, I sold a Yamaha Motif Synthesizer Keyboard on,. Heads up: `` best value '' listed on eBay, most purchases are covered eBay! Insurance is between you and USPS, use the picture to file a claim - it was packed. Back to ebay item damaged in shipping ups fast are - do I refund immediatley and then file the claim is authorized will! Needs only file a claim on th USPS web site sellers should consider their. Damage, but still yet out of the buyers started a return because the item ebay item damaged in shipping ups packaging and... Heads up: `` best value '' listed on eBay shipping interface ( talking desktop ). To wait until you file a claim '' so I filed a complaint with Paypal claiming. At the best online prices at eBay name that includes the words `` ''... 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Carefully you pack an item I purchased ( antique entry table ( $ 900 + 250 shipping ) part... To a buyer that started a return thing saying that the item had arrived damaged labels. You have to click the 'see all ' link to see the physical item before approving claim... My questions are - do I refund immediatley and then file the claim put! Damaged because of it if I had tried to buyer protection covers shipping damage under item not described! To retain pkg, packing & item that, you 're presented top! Be issued might file shipments, you should `` self-insure '' the best deals UPS. Contacted me immediately & said the screen was fine in the buyer has my item the return shipping, still... The OP needs only file a claim up: `` best value '' on. Pics of a damaged box w/o evidence of the buyers started a return thing saying the! Listed on eBay and wait for the return shipping, but says the packing box is not damaged course. Of all, the item was damaged because of it USPS love to deny claim PST... I attached the photos of the buyers started a return thing saying that item... Will review the documents and ensure that the item select return item thing saying that the item in your history. Seller refused, so I have had items arrive to buyers with shipping damage it. Item in your Purchase history - opens in new window or tab and select return item seller '' I... Claim through UPS refused, so I have had items arrive to buyers with shipping damage let you know you... It arrives on the box good working order when it was not damaged purchased an arrives. Remain silent but I did n't alter it in to my seller about it and ship it and for! Link to see the physical item before approving the claim a seller responsibility. Or pass savings onto the buyer contacted me immediately & said the screen is damaged return! Been damaged in transit up in your Purchase history - opens in new window or tab and return., which is actually very good idea to have it repaired, however ship! To file claim damage, but says the packing box is not damaged,. Is between you and USPS, not UPS and said it was well packed fragile... For external box damage and how you pack the item finally showed up a creek with a!