All rights reserved, Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed, Greet walk-in clients and make sure they are comfortable while they wait for their scheduled appointment, Maintain a copy of the director’s schedule and make, adjust or cancel appointments when necessary, Perform administrative tasks as needed, including proofreading, transcription and creating invoices. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Front desk - Agent / Guest service associate Job Description Hits: 205299 Front Desk - Cashier / Auditor Job Description A front desk receptionist should also have a professional appearance and demeanor. Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The hotel front desk job is a valued position in any hotel. Determinate's a guest's reservation status and identifies how long the guest will stay. The main duty is to do the Management of the front desk. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Front desk managers also compile reports for management, including occupancy reports and financial information. Represents the hotel to the guest throughout all stages of the guest's stay. Some of the jobs titles that a front desk agent could grow into … Ascertains their lodging, purchasing needs. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Your job description is the first touchpoint between your company and your new hire. Answer questions and address complaints. Create the Perfect Hotel Front Desk Job Description for a Resume. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Make sure to add requirements, benefits, and perks specific to the role and your company. Asst. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and … You will work a set schedule that’s free of weekend and evening hours. Other common job titles include guest relations associate or front office agent. ... Below are the top 10 Administrative position titles employers request job descriptions for on Google, according to ahrefs. Compute bills, collect payments, and make change for guests. This gives applicants an understanding of what they would spend most of their time doing so they can decide if they are interested in the job. It is the front desk receptionist who greets anyone who enters the building. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Start your job search or post a job today and connect with us on As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Hotel Front Desk Agent Job Description. Ascertains their purchasing needs. I’ve included a brief description for each as well as the # of job title searches per month. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Job brief We are looking for a Front office manager to manage our reception area. 2. He or she is responsible for dispatching courier mails and keeping a record of them. Make sure to add requirements, benefits, and perks specific to the role and your company. In this position, you will greet guests entering the building and help direct them where they need to go. 5. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. We also offer great benefits and vacation time from the moment you start working. • Post it to 20+ job boards in seconds – for FREE! Must have a high school diploma or G.E.D. When writing your front desk receptionist job description, make it succinct to ensure it is easy for the candidate to understand. They essentially check guests in and out, make room reservations and … A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. You’ll be responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Order the tasks according to which one is most important. A front desk office assistant has a variety of duties. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Related Topics: Employer, Templates, Job Description Sample Template. Check our related job descriptions examples for front desk ambassador. When creating your front desk receptionist job description, you can use the following example as a guide. He or she works as an in charge of all front desk operations. Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. They also have to store any luggage as needed by guests. Each of these tips will help you create a strong front desk receptionist job description. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Use bullet points to detail some of the core responsibilities of the employee and how they keep the company running smoothly. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. Coordinating all front desk tidy and presentable with all necessary material ( pens, forms, etc!, service issues and other general questions or concerns as appropriate main duty is do! Candidate must meet to perform the tasks associated with the position of front Representatives..., including occupancy reports and financial information, Experience using a multi-line phone system preferred occupancy! 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