Service animals are individually trained to perform tasks for people with disabilities.
For a short film on public access rights click here.
Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. This federal law applies to all businesses open to the public, including restaurants, hotels, taxis and shuttles, grocery and department stores, hospitals and medical offices, theaters, health clubs, parks, and zoos.
The U.S. Department of Justice provides information about the Americans with Disabilities Act (ADA) through a toll-free
ADA Information Line.
800 – 514 – 0301 (voice)
800 – 514 – 0383 (TTY)
WHERE TO GO TO FILE A COMPLAINT
Civil Rights Violations Work, Access, and Housing (OREGON)
OR BY CALLING 971-673-0764
Please read the Fact Sheets
Filling out the appropriate questionnaire is important. There are four types. If you believe you have experienced unlawful discrimination or retaliation in:
Employment: The place where you are currently employed, a previous employer or a job placement agency.
Housing: Rental, sale or lease of any real property for living purposes.
Public Accommodation: A place providing goods or services, like a store or restaurant. A place of public accommodation is defined in state law as any place that offers the public accommodations, advantages, facilities or privileges, whether in the nature of goods, services, lodging, amusements or otherwise.
Vocational/Career Schools: Private vocational, professional or trade schools. These places provide specialized training focused on a particular career or area of employment and are licensed to operate in Oregon.
After the Bureau receives your questionnaire, it will be assigned to an intake officer who determines if there is sufficient evidence to draft your formal complaint document (Perfected Charge). The intake officer may need more information–in these cases, you will be contacted by phone or in writing. You must respond promptly to such requests or your complaint will not be processed further. If your complaint does not fall within the Bureau’s jurisdiction or there is not enough evidence to warrant an investigation, the intake officer will notify you in writing.
Oregon Definition of Disability
659A.141 Damages recoverable for harm or theft of assistance animal.
659A.143 Assistance animals definitions and Rights including definitions and rights for Assistance Animal Trainee, Assistance Animal Trainer.
(2) A place of public accommodation or of access to state government services, programs or activities may not:
(a) Ask an individual about the nature or extent of a disability that the individual has or may have;
(b) Require an individual to provide documentation proving that an animal is an assistance animal or an assistance animal trainee; or
(c) Notwithstanding any fee or admission charge imposed for pets, require that a person with a disability or an assistance animal trainer pay a fee or admission charge for an assistance animal or assistance animal trainee.
(3) A place of public accommodation or of access to state government services, programs or activities may:
(a) Ask whether an animal is required due to a disability; and
(b) Ask about the nature of the work or task that an animal is trained to do or perform or is being trained to do or perform, unless it is readily apparent that the animal performs or is being trained to perform work or a task for the benefit of a person with a disability.
U.S. Department of Justice Civil Rights Division Disability Rights Section
Reprinted with permission by the Oregon Department of Agriculture. Duplication of this document is encouraged.
Housing (HUD) and Service Animals
Housing (HUD) and Emotional Support Animals